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Connect

Your WhatsApp, answered in seconds — day and night

Most customers message on WhatsApp and expect an answer straight away. Connect replies for you in Arabic and English, and hands the conversation to your team the moment a person is needed.

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The Onsila Connect inbox: a customer conversation on WhatsApp, answered automatically, with the option to take over.
The shared inbox your team works from.

What it handles

  • Answers questions

    Prices, availability, opening hours, directions — the same questions your team types out every day.

  • Captures enquiries

    Every new customer is saved with their details and what they asked about, so nothing is lost in a busy chat list.

  • Books appointments

    Offers the times you are free, confirms them, and reminds people before the visit.

How it works

  1. 1

    Connect your number

    Your existing WhatsApp Business number stays yours. Nothing changes for your customers.

  2. 2

    Teach it your business

    Add your prices, policies and documents. It answers from what you give it, not from guesswork.

  3. 3

    It starts replying

    You watch every conversation in one shared inbox, and step in whenever you want.

What you get

  • Replies in seconds, 24/7

    Nights, weekends and holidays included.

  • Arabic and English

    It answers in whichever language your customer writes in.

  • Handover to your team

    Anything sensitive or unusual goes straight to a person, with the whole conversation attached.

  • You control the answers

    Update what it knows yourself, whenever your prices or policies change.

  • One shared inbox

    Your whole team works from the same conversations, on any device.

  • See what customers ask

    Spot the questions that come up most, and what people want that you do not offer yet.

Where your conversations live

Your conversations are kept in Saudi Arabia. A few AI features send data to trusted partners outside the Kingdom, and we will tell you exactly which ones. Everything follows Saudi data rules.

Want to see it on your own number?

We will set it up with your questions and your prices, so you can judge it on your business rather than a generic script.

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